Pasch group x transunion® – Industry research

Which Call Would You Answer?

UNKNOWN CALL

TRUSTED CALL

Call Reason & Logo Coming Soon*

Consumers don’t know who is calling…
and it’s hindering your answer rates

Consumers don’t know who is calling… and it’s hindering your answer rates

Dealers who quickly engage consumers often win appointments and sales. The low average answer rates for dealership calls below reveal a significant missed opportunity.

Data listed below is based on average estimations*

Less than 20%

of your outbound calls are being answered on the first or second attempt

Another 8% Loss

to spam mis-tagging

Leaving only a 12% chance

for a sale or service opportunity by a member of your dealerships team

Phone interactions continue to play
a pivotal role in dealership sales & service

Phone interactions continue to play a pivotal role in dealership sales & service

Consumers still prefer traditional methods of communication over digital methods

Source: TransUnion External Consumer Study (2023)

In-Person Visit to Dealership

34%

Phone Call

30%

24%

Texting

11%

Online Chat

Dealerships also prefer to respond to inquiries via traditional methods

(Select All That Apply Enabled*)

Source: TransUnion External Consumer Study (2023)

Phone Call

69%

40%

Texting

22%

Online Chat on Dealership Website

Nearly nine out of ten consumers will pick up if they know who is calling

Source: TransUnion External Consumer Study (2023)

With dealership Identification displayed

9/10

Without dealership Identification displayed

2/10

15X

higher revenue from
phone leads than web

higher revenue from phone leads than web

55%

of all leads are from
a phone channel

of all leads are from a phone channel

66%

of call reasoning is for
service & support

of call reasoning is for service & support

Two Products,
One Unified Solution

Caller Name Optimization

Proper registration and monitoring of each outbound line on all major phone carriers, providing 24×7 proactive monitoring for “spam” and “telemarketer” negative tags

Branded Call Display

Displays caller name with reach of 280M+ mobile devices, available now, with logo and call reason coming soon

Explore the Features of Trusted Call Solutions

Experiences vary based on mobile operator and device capabilities*

Dealership Name

Verified Caller Checkmark

Reason for Call

(Coming Soon)

Dealership Logo

(Coming Soon)

Benefits of Trusted Call Solutions

Increase Answer Rates

Customers, prospects, and partners who know it’s you calling are much more likely to pick up the phone on the first attempt.

Reduce Costs

Reduce missed appointments and service calls by providing relevant company information.

Protect Your Brand

Maintain complete control over how your brand is presented, with the added assurance for the consumer that the call has not been spoofed.

Improve Customer Experience

Using one platform to manage your outbound calls helps ensure you’re reaching your customers seamlessly.

See what users are saying

" I’m getting fantastic feedback already from my advisors about improvements in connecting with customers, answering quickly, and right off the bat greeting the advisor because they knew who was calling "

Pasch group x transunion® – Industry research

Which Call Would You Answer?

Consumers don’t know who is calling…
and it’s hindering your answer rates

Consumers don’t know who is calling… and it’s hindering your answer rates

Phone interactions continue to play
a pivotal role in dealership sales & service

Phone interactions continue to play a pivotal role in dealership sales & service

Consumers still prefer traditional methods of communication over digital methods

Dealerships also prefer to respond to inquiries via traditional methods

Nearly nine out of ten consumers will pick up if they know who is calling

15X

55%

66%